Vice President, Technical Account Manager

The Technical Account Manager (TAM) is a vital link between Lucera's engineering expertise and our clients' operational needs. As a TAM, you will be the primary technical and business workflow escalation point for the LumeFX Support Team, taking ownership of product deliveries to ensure top-notch implementations within agreed timelines. Your role is pivotal in maintaining strong client relationships and ensuring the success of our products.

• Serve as the primary technical and business workflow escalation point for the LumeFX Support Team.
• Own product deliveries to clients, ensuring high-quality implementations within agreed timelines.
• Collaborate closely with the LumeFX Support Team and Engineering to manage support projects and product development.
• Inform the Support Team of all product usage changes and configuration updates before deployment.
• Maintain a detailed understanding of each client's LumeFX system usage and optimize product configuration accordingly.
• Respond promptly to technical client inquiries, providing expert guidance on platform capabilities and best practices.
• Develop and deliver training programs to educate clients on LumeFX products, new features, and optimal usage.
• Document client requirements and feedback to shape the engineering roadmap, ensuring client-centric product development.
• Partner with the Sales team to provide coordinated, client-centric coverage across the full account lifecycle.