Vice President, Technical Account Manager New York, NY, USA

Vice President, Technical Account Manager Job Description The Technical Account Manager (TAM) is a vital link between Lucera's engineering expertise and our clients' operational needs. As a TAM, you will be the primary technical and business workflow escalation point for the LumeFX Support Team, taking ownership of product deliveries to ensure top-notch implementations within agreed timelines. Your role is pivotal in maintaining strong client relationships and ensuring the success of our products. Responsibilities Serve as the primary technical and business workflow escalation point for the LumeFX Support Team. Own product deliveries to clients, ensuring high-quality implementations within agreed timelines. Collaborate closely with the LumeFX Support Team and Engineering to manage support projects and product development. Inform the Support Team of all product usage changes and configuration updates before deployment. Maintain a detailed understanding of each client's LumeFX system usage and optimize product configuration accordingly. Respond promptly to technical client inquiries, providing expert guidance on platform capabilities and best practices. Develop and deliver training programs to educate clients on LumeFX products, new features, and optimal usage. Document client requirements and feedback to shape the engineering roadmap, ensuring client-centric product development. Partner with the Sales team to provide coordinated, client-centric coverage across the full account lifecycle. Qualifications Prior experience in Technical Account Management, Solutions Engineering, or Client-Facing Technical Support in financial services technology or fintech is essential. A solid understanding of FX or fixed-income electronic trading workflows, execution venues, and market microstructure is required. Demonstrable ability to manage complex technical escalations and coordinate cross-functional teams under pressure. Strong verbal and written communication skills, with the ability to present technical concepts to diverse audiences. Experience with API integrations, FIX protocol, or low-latency connectivity solutions is highly desirable. Commercial acumen to identify upsell and expansion opportunities within an existing client portfolio. Highly organized with the capacity to manage multiple client relationships and projects simultaneously. A results-driven approach with a track record of successful client engagements and product implementations. A collaborative mindset, working effectively with diverse teams to deliver exceptional client experiences. A passion for staying updated with the latest industry trends and technologies in financial services.