ATM Technical Account Manager Frisco, TX Hybrid

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces list.

The ATM Technical Operations Analyst (Account Manager) supports the stability, efficiency, and continuous improvement of operational technology and business processes. This role partners closely with Engineering, IT, Product, and Business Operations teams to monitor systems, analyze issues, and drive databacked improvements across technical operations.

The Analyst II role is handson and executionfocused, with growing ownership over incident analysis, reporting, automation, and process optimization.

Operational Support & Monitoring

• Monitor critical systems, integrations, and operational workflows to ensure availability, performance, and reliability

• Identify, troubleshoot, and resolve technical and operational issues, escalating when needed

• Participate in incident response, root cause analysis, and postincident reviews

• Analyze operational data to identify trends, risks, and opportunities for improvement

• Build and maintain dashboards, reports, and metrics to support leadership decisionmaking

• Track KPIs related to system performance, operational health, and service delivery

Process Improvement

• Document currentstate processes and recommend improvements to reduce manual effort and errors

• Support automation initiatives and tooling enhancements

• Contribute to standard operating procedures (SOPs) and operational best practices

CrossFunctional Collaboration

• Work closely with Engineering, IT, Product, and Business teams to support launches, changes, and ongoing operations

• Translate technical issues into clear, actionable insights for nontechnical stakeholders

• Support change management and release readiness activities

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field (or equivalent experience)

• 2-4 years of experience in technical operations, systems analysis, or a similar role

• Experience working with operational data, dashboards, and reporting tools

• Strong analytical and problemsolving skills

• Ability to manage multiple priorities in a fastpaced environment

Preferred Qualifications

• Experience with SQL, Python, or similar data/query tools

• Familiarity with cloud platforms (AWS, Azure, or GCP)

• Experience supporting SaaS or largescale technical systems

• Knowledge of incident management frameworks (ITIL, SRE concepts, etc.)

• Experience with automation tools, monitoring platforms, or ticketing systems

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

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