Product Quality Engineer (NPDI)

Vertiv is hiring a Product Quality Engineer in Delaware, OH who will be responsible for ensuring quality across the full lifecycle of datacenter appliances and systems, with a dual focus on New Product Introduction (NPI) and Engineer-to-Order (ETO) project support. This role leads advanced quality planning activities, defines product release criteria, and ensures compliance with internal quality standards and customer requirements from development through post-launch.

The engineer acts as the key quality interface between cross-functional teams-Engineering, Operations, Service, and external suppliers-and supports both proactive quality planning and reactive issue resolution. Responsibilities include managing quality documentation (e.g., FMEAs, control plans, PPAPs), conducting root cause analysis, implementing corrective/preventive actions, and coordinating on-site quality support when necessary. The role also captures and analyzes Voice of the Customer data to drive continuous improvement and enhance long-term product reliability and performance.

Key Responsibilities

• New Product Development introduction (NPDi) Quality

• Lead Advanced Product Quality Planning (APQP) activities from concept through production launch.

• Develop and own the Quality Assurance Plan, defining release criteria, KPIs, and metrics.

• Support Contract Manufacturer (CM) selection and lead qualification activities.

• Collaborate with Engineering and Operations to create and approve quality control documents:

• PFMEA, Control Plans, Process Capability, Work Instructions, etc.

• Perform Product-level PPAP assessment and provide final approval for release readiness.

• Assess and validate product Launch Readiness for both internal and external manufacturing partners.

• Post-Launch & Sustaining Quality

• Lead cross-functional issue triage and resolution activities for customer-reported concerns.

• Drive root cause analysis (RCA) and implement corrective and preventive actions (CAPA).

• Maintain real-time issue tracking and drive closure of systemic quality issues.

• Provide feedback to design and manufacturing teams to enable continuous improvement.

• Voice of the Customer (VoC)

• Aggregate and analyze VoC data from multiple sources:

• Warranty claims, service reports, customer complaints, surveys, etc.

• Conduct issue trending and risk analysis to identify areas of improvement.

• Lead corrective action projects to resolve systemic issues in product design or process.

• Influence design changes by embedding lessons learned from field and manufacturing feedback.

Required Qualifications

• Bachelor's Degree in Engineering, Computer Science, or related technical field.
• 5-7 years of experience in a product quality, reliability engineering, or NPDi role.
• Proven experience in datacenter devices or similar high-reliability, high-complexity products.

Knowledge, Skills & Abilities

• Strong understanding of electrical, mechanical, and software/firmware systems.

• In-depth knowledge of:

• Design and manufacturing process controls.

• Reliability test methods and life estimation modeling.

• Supplier and production qualification processes.

• Proficient in quality tools and methodologies such as FMEA, PPAP, 8D, CAPA, and Root Cause Analysis.

• Analytical thinker with excellent problem-solving and data interpretation skills.

• Highly organized with the ability to manage multiple priorities and meet deadlines.

• Excellent written and verbal communication skills across all levels of the organization.

Core Competencies

• Collaborative Mindset: Proven ability to build strong working relationships and effectively collaborate with cross-functional and global teams.
• Results-Driven: Demonstrates a high sense of urgency and commitment to delivering high-quality outcomes and project milestones.
• Analytical Problem Solving: Strong root cause analysis skills with the ability to develop and implement effective, data-driven corrective actions.
• Customer Advocacy: Consistently represents the Voice of the Customer, ensuring customer needs and feedback are integrated throughout the product lifecycle.
• Quality Leadership: Takes ownership of quality deliverables and drives accountability across the organization to uphold standards and processes.
• Self-Motivated & Independent: Able to work independently with minimal supervision while contributing actively as part of a team.
• Effective Communication: Excellent verbal and written communication skills in English; ability to clearly convey technical issues and influence stakeholders.
• Interpersonal Effectiveness: Professional and approachable demeanor with strong interpersonal skills to foster trust and engagement across departments.
• Attention to Detail: Maintains a strong focus on accuracy, completeness, and quality in documentation, analysis, and reporting.
• Proactive & Energetic: Demonstrates initiative and enthusiasm for solving problems and driving continuous improvement efforts.
• Audit & Compliance Knowledge: Experience conducting internal or supplier audits; formal auditor certification is advantageous.
• Quality Systems & Standards: Familiarity with ISO 9001, ISO 14001, and ISO 45001 standards; working knowledge of quality management systems is highly desirable.
• Continuous Improvement: Lean or Six Sigma certification is a plus; actively contributes to process improvement initiatives.
• Influence Without Authority: Strong ability to lead cross-functional initiatives and drive change through influence rather than direct control.
• Adaptability & Flexibility: Thrives in a dynamic, fast-paced environment and demonstrates readiness to embrace new challenges and evolving priorities.

Working Conditions

• Standard office environment with extensive use of computers.
• Domestic & international travel may be required (up to 25%).
• May require extended hours to meet critical deadlines.
• Ability to work in a dynamic, fast-paced environment with evolving priorities.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With more than 30,000 people worldwide and nearly $8 billion in revenue, a strong customer base and global reach in nearly 130 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to .... If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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