Production Support / SRE (Systems Operations Engineer 4 - Contingent)

Our client, a leading organization in the financial services industry, is seeking a Production Support / SRE (Systems Operations Engineer 4 - Contingent) to join their team. As a Production Support / SRE (Systems Operations Engineer 4 - Contingent), you will be part of the Systems Operations team supporting critical banking platforms. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive mindset, which will align successfully in the organization.

Job Title: Production Support / SRE (Systems Operations Engineer 4 - Contingent)

Location: Charlotte, NC

What's the Job?

• Provide hands-on production support and reliability engineering for Pega Smart Investigate and PFIX environments.
• Ensure high availability and stability of production systems through proactive monitoring, incident response, and operational readiness activities.
• Lead and participate in incident response, root cause analysis, and postmortem reviews to improve system reliability.
• Design, implement, and enhance monitoring, alerting, logging, and performance metrics to improve early detection of issues.
• Identify manual operational tasks and develop automation solutions to reduce toil and enhance system resilience.

What's Needed?

• Experience supporting Pega platforms in a production environment, acting as a subject matter expert for platform reliability.
• Background in Site Reliability Engineering, DevOps, or platform operations roles.
• Proven experience in incident management, problem resolution, and root cause analysis.
• Proficiency in automation or scripting languages such as Python and/or Java.
• Hands-on experience with monitoring, logging, and observability tools like Grafana, Prometheus, Splunk, or AppDynamics.

What's in it for me?

• Opportunity to work on critical banking platforms supporting large-scale operations.
• Engagement in a challenging environment that promotes continuous learning and growth.
• Collaborate with a talented team of professionals dedicated to operational excellence.
• Gain experience in cutting-edge observability and automation tools.
• Participate in a contract role with potential for extension and career development.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.