Technical Account Manager

Company Description

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Technical Account Manager to be responsible for managing key aspects of post-sales network delivery, including circuit and cable inventory, close-out documentation, and technical alignment between network infrastructure and customer requirements. This role serves as a cross-functional liaison between project managers, engineering teams, and field operations to ensure timely and accurate service deployment while supporting our top financial customers.

Location: This role will consider applicants that currently reside in the continental United States. Preference is in the Central and Eastern Time Zones.

Responsibilities:
Account Plan Management
Maintain and update customer account plans to reflect current activities, strategic goals, and communication history.
Opening account issues within two business days of receiving notification that the close-out package is ready, to ensure timely resolution and customer alignment.
Oversee close-out packages by documenting accurate dates, capturing customer acceptance or rejection, and addressing all action items.
Ensure visibility for internal teams by documenting customer engagement, satisfaction levels, and proactive service efforts.
Collaborate with customer-facing teams to track and report progress on key milestones.
Document customer communications in the account plan, including meeting attendees, key takeaways, action items, and weekly customer temperature updates.
Circuit and Cable Inventory Management
Maintain and update inventory records for all active and planned network circuits and cabling.
Conduct regular audits to ensure accuracy and alignment with physical infrastructure.
Close-Out Package Oversight
Review and finalize project close-out packages, ensuring all required documentation is accurate and complete.
Edit and validate network design documents and KMZ files to reflect final installations.
Post-Sales Technical Support
Provide technical support during the implementation phase to align network... For full info follow application link.

Zayo is an Equal Opportunity/Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. EEO IS THE LAW Zayo invites any applicant and/or employee to review the Companys written Affirmative Action Plan. This plan is available for inspection upon request by emailing our People Ops team.