Lead Engineer

At Blue Cross Blue Shield of Massachusetts, we have an exciting opportunity for a Lead Engineer. The Lead Engineer is responsible for designing, developing, and leading the delivery of enterprise CRM solutions using the Pega platform at BCBSMA . This role drives scalable, secure, and high-performing systems that support member and provider engagement while ensuring compliance with healthcare regulations and organizational standards.

This role is eligible for our Flex Persona. For candidates local to our Boston, MA and Hingham MA offices.

Your Day to Day:

• Lead the design, development, and implementation of Pega CRM solutions , including workflows and case management

• Define and maintain system architecture aligned with enterprise standards

• Provide technical leadership through code reviews, mentoring, and best practices

• Collaborate with cross-functional teams to translate business requirements into technical solutions

• Oversee Agile delivery , including sprint planning, execution, and releases

• Ensure system performance, scalability, and reliability

• Support production systems, including incident management and root cause analysis

• Develop and manage API integrations with internal and external systems

• Ensure adherence to security, compliance, and regulatory requirements (HIPAA, CMS, HITRUST)

• Maintain proper documentation, design artifacts, and technical standards

Were Looking For:

• Bachelor's degree in computer science, Engineering, or related field

• 8+ years of software engineering experience

• 3+ years of hands-on experience with Pega CRM

• Proven experience in technical leadership or lead engineering roles

• Strong experience with API development, integrations, and distributed systems

• Experience working in Agile/Scrum environments

• Preferred: Experience in health insurance or healthcare domain and cloud platforms (AWS/Azure/GCP)

What You Bring:

• Strong expertise in Pega platform architecture, workflows, and decisioning

• Ability to design scalable, high-performance, and secure systems

• Knowledge of healthcare regulations and compliance requirements

• Proficiency in problem-solving, troubleshooting, and performance optimization

• Strong leadership, communication, and stakeholder management skills

• Ability to work across cross-functional teams and manage competing priorities

• Familiarity with DevOps, CI/CD, and modern engineering practices

#LI-HYBRID

Blue Cross Blue Shield of Massachusetts is an Equal Employment Employer - veterans/disability. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.

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The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employees pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Companys sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please dont hesitate to apply. Wed love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. Its in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something youd like to be a part of, wed love to hear from you. You can also join our Talent Community to stay in the know on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our " How We Work " Page.