Product Support Engineer

As a Product Support Engineer on our team, youll be at the forefront of keeping our aircraft interior products performing at their best in real-world operations. Youll work directly with airline customers around the globe, acting as a trusted technical partner to diagnose issues, develop practical solutions, and ensure minimal disruption to their fleets. From investigating in-service challenges to collaborating with design, manufacturing, and certification teams, youll play a critical role in closing the loop between product development and operational performance. This position offers a unique opportunity to combine hands-on problem solving with customer interactionsupporting day-to-day airline operations, driving continuous product improvement, and ultimately helping keep aircraft flying safely and efficiently. What sets us apart is our close connection between engineering, production, and the field. You wont be removed from the impact of your workyoull see it firsthand through direct customer engagement and real-time operational feedback. Our vertically integrated environment enables fast decision-making, practical solutions, and continuous learning across teams. Youll be part of a collaborative culture that values responsiveness, accountability, and innovation, where your contributions directly influence product reliability and customer satisfaction. Its an ideal role for engineers who thrive on solving real-world problems, enjoy working with people, and want to make a tangible impact on aircraft in service every day.

Note: The primary difference between job levels is tied to skill level, complexity of the problem solving, and years of experience. Job assignments will be based on experience, job opening and budget availability, and the performance level of the incumbent.

SUMMARY OF JOB DUTIES - Essential Functions (Other duties and projects may be assigned or requested.)

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Provide technical assistance to OEM and Airline Customers related to engineering drawings, Service Bulletins, repair/rework instructions, installation/removal procedures, spare parts, configuration management and certification deliverables.

Conduct Drawing Research and prepare drawing change requests directed to the development design office or sustaining engineering team
Provide visibility of any design changes or improvements implemented to any and all affected program engineering groups (i.e.: Lessons Learned, Best Practices).
Investigate and resolve in-service technical issues, as reported by OEM and Airline Customers.
Analyze in-service issues and communicate solutions with the development design office or sustaining engineering team to determine in-line and retrofit engineering solutions.
Work closely with Customer and field mechanics to conduct in-service failure analysis and corrective actions.
Coordinate and participate in entire Reliability & Maintainability Program with the Customer.
Analyze MTBF, MTBUR for engineering and filed data.
Interface with Program and Reliability engineering to resolve in-service issues.
Analyze in-service issues and communicate corrections for possible in-line implementation.
Work closely with Customer in Failure Analysis and Corrective Action.
Communicate results of Analysis and Corrective actions to all field personnel.
Coordinates and responds to customer complaints
Prepares or Coordinates aftermarket supporting documents
Prepares product repairs per the organizations specifications
Confers and Coordinates with Airworthiness Authorities as required
Supports the Technical Publications and Spares Sales department
May be required to visit customers
Support Repair Station

GENERAL QUALIFICATIONS Education, Knowledge, and Experience

Education:
Bachelors degree in mechanical engineering or similar discipline (is required)

Experience: Job assignments will be based on experience, job opening and budget availability, and the performance level of the incumbent.
Sound understanding of mechanical systems, the strength of available materials, and manufacturing processes (composite experience is a plus).
Basic understanding of tolerances and their implications
Basic understanding of airframe environment, interfaces, airworthiness and regulatory requirements for passenger aircraft.

Skills:
Ability to handle multiple tasks simultaneously
Ability to lead a team comprised of multiple disciplines
Excellent oral and written communication skills
Expert level of experience with CATIA V5
Ability to communicate and present to a variety of stakeholders (e.g., customers, OEM)
Proficiency with MS Office applications

Preferred Skills/Experience:
MS Project
PLM system knowledge
AutoCAD familiarity

Other:
May be asked to work extended or irregular hours as required.
Must show proof of ability to work in the United States.
Boeing EnCore is an at-will employer; employment is at the mutual consent of both the employee and the employer, and may be terminated at will for any reason, with or without cause, at any time during employment with the Company.
As business conditions warrant a change in the operating necessities of the Company, all employees are expected to react productively, handle other essential tasks assigned now or in the future.

Join EnCore, a proud Boeing subsidiary, where we design and build innovative aircraft cabin interiors that enhance comfort, efficiency, and flexibility. We offer customizable, pre-certified components and lightweight seating for new aircraft and retrofits, including full interior solutions like galleys, lavatories, and seats designed for the Boeing 737 Sky Interior. With in-house design, engineering, and certification, we stay clearly ahead and deliver high-quality cabin components. We also support aftermarket upgrades with certified modification kits and digital cabin signage to improve the passenger experience.

Be part of our talented team and start soaring to new heights!