Technical Account Manager

SummaryFournit une expertise en matiere de succes client durable et de croissance du cycle de vie du client apres-vente par le biais de la formation, des services professionnels, du support technique, des renouvellements, de l'obtention des resultats, de la retention, de l'expansion et de la promotion client axee sur le numerique. Exerce un impact sur les approches, projets et programmes du domaine fonctionnel ou de l'organisation et des methodes de travail affectees. Influe sur la qualite, l'efficacite et l'efficience de sa propre equipe. Contribue significativement a l'elaboration des priorites. Se fonde sur des pratiques et des politiques professionnelles faconnees par le role. Le role dispose d'une autonomie moderee, necessitant un haut niveau de discernement operationnel.Job DescriptionKey Responsibilities:Technical Leadership: Provide strategic and tactical technical guidance to help customers maximize product value, plan for scalability, and adopt best practices. Deliver high value support to execute contractual requirements.Cross-functional Collaboration: Work closely with engineering, services, product and sales teams to ensure a coordinated response to customer needs and feedback.Technical Road mapping: Collaborate with customers to align product capabilities with their business goals, identifying integration opportunities and upcoming needs.Customer Relationship Management: Serve as the primary technical point of contact for assigned utility accounts, building deep and trusted relationships with customer technical teams, project managers, and stakeholders. Provides account management for Premier Support and escalated accounts. Has primary ownership to develop and drive action plans to accelerate issue resolution, maintain customer communication, and advocate for the customer to ensure successful implementation and operation of GE Vernova grid software solutions. Experience managing enterprise customers in Advanced Distribution Management and Energy Management Systems (EMS) required.Issue Prioritization & Escalation: Proactively triage, track and prioritize customer issues based on business impact and urgency. Act as the customer advocate within internal teams to ensure timely resolution. Provide issue resolution to complex cases where deep technical expertise is required.Reporting & Communication: Regularly provide account health updates, root cause analysis of major incidents and progress on open items.Continuous Improvement: Identify trends and recurring issues, recommending systemic solutions or product enhancements. Qualifications/Requirements: BS/BA in Computer Systems, Information Technology, Electrical Engineering or related technical degreeADMS/AEMS technical knowledge8 years of experience managing customer relationships and case managementProven track record of problem analysis, identification and resolutionAbility to work independently with passionate productivityAbility to learn and interpret customer issuesStrong troubleshooting & debugging skillsExcellent communication skills (verbal and written)MS office applications (Word, PowerPoint, Excel) and MS Outlook competencyOccasional travel may be requiredDesired Characteristics:Experience working for a utility/energy companyMS Computer Systems, Information Technology or Electrical EngineeringAbility to develop and execute prioritiesBring balance of broad perspective and specialized skills to resolve functional issuesAbility to analyze technical processesAbility to make quick decisions to adapt to any situationQuality awareness and ability to identify future failures, defects, and problemsStructured work methods and analytical skillsStrong oral, written and presentation communication skillsStrong interpersonal and leadership skills#LI-SG1Additional InformationGE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).Relocation Assistance Provided: No#LI-Remote - This is a remote positionApplication Deadline: May 31, 2026For candidates applying to a U.S. based position, the pay range for this position is between $104,200.00 and $173,700.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on April 21, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, \