Ignition SCADA / OEE Platform Support Engineer (L2/L3) - Remote

Cognizant Ignition SCADA / OEE Platform Support Engineer (L2/L3) - Remote Boston, MA Apply Please note, this role is not able to offer visa transfer or sponsorship now or in the future About Us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com. About Cognizant's IoT Practice: Intelligent, IoT-enabled products will soon result in the proliferation of data and disrupt virtually all industries. To be successful, both large and small companies must leverage IoT capabilities by designing modern products that fundamentally connect people with processes. Within Cognizant IOT, we engineer industry-aligned, IoT-enabled products that merge industry needs with human drivers. Our intelligent products will revolutionize experiences and result in exciting, transformative outcomes. Without human-centered thinking, connected products are just standalone thingsbut with it, our modern connected products facilitate a unified way of life enjoyed by all. Job Title Senior Ignition SCADA / OEE Platform Support Engineer (L2/L3) Role Overview We are seeking a Senior Ignition Platform Support Engineer (L2/L3) to support a largescale, missioncritical OEE and Manufacturing Analytics platform built on Inductive Automation Ignition. The role focuses on production support, incident management, root cause analysis, and operational stability across OT/IT integrated environments, with realtime event streaming using Apache Kafka and enterprise reporting via Qlik. This is a clientfacing role operating within an onshore-offshore delivery model, requiring strong technical expertise, operational ownership, and clear stakeholder communication. Key Responsibilities Production Support & Operations Provide L2/L3 application and production support for Ignitionbased platforms, including: Ignition Gateways Tags, Alarming, Scripting Alarms configuration and behavior System integrations and data pipelines Proactively monitor application health, system performance, data latency, and alarm behavior to ensure high availability and continuity. Participate in oncall rotations and major incident bridges as required. Incident & Problem Management Perform incident triage, deepdive troubleshooting, and root cause analysis (RCA) in complex, distributed environments. Own problem records for recurring or highimpact incidents and drive permanent corrective and preventive actions. Provide clear impact analysis, mitigation plans, and resolution updates throughout incident lifecycles. Operate within ITSM frameworks (Incident, Problem, Change, and Service Request Management). Integration & Data Pipeline Support Support eventdriven integrations involving Apache Kafka, enabling reliable realtime data streaming between: Ignition Analytics platforms Enterprise systems Troubleshoot endtoend data flow issues across Ignition Kafka downstream consumers (MES, analytics, reporting). Collaborate with the Qlik support team to ensure data accuracy, consistency, and refresh reliability for enterprise OEE reporting. CrossTeam Collaboration Work closely with OT, IT, and data engineering teams to ensure stability at OT/IT integration points. Coordinate effectively across onsite-offshore delivery models, enabling smooth handoffs and followthesun support. Act as a technical support lead in client interactions, escalations, and service reviews. Documentation & Continuous Improvement Develop, maintain, and enhance SOPs, runbooks, and knowledge articles to enable L1/L1.5 teams. Identify automation opportunities, improved monitoring, and proactive alerting within the Ignition ecosystem. Contribute to Continuous Service Improvement (CSI) initiatives focused on: Reducing repeat incidents Improving MTTR Enhancing operational efficiency Support adoption of automation and GenAIassisted support capabilities (e.g., log analysis, ticket classification, selfhealing patterns). Participate in service transition and stabilization for new Ignition applications moving into production support. Required Skills & Experience Technical Skills 7-10 years of handson experience with the Ignition platform. 5+ years in Production Support / Application Management Services (AMS) for largescale, businesscritical applications. Strong understanding of OEE business logic and manufacturing KPIs. Handson experience with Apache Kafka and eventdriven architectures. Experience integrating Kafka with Snowflake and analytics/reporting platforms. Familiarity with Qlik for enterpriselevel OEE dashboards and reporting. Strong troubleshooting skills across: Distributed systems Realtime data pipelines Hybrid IT/OT environments Experience with monitoring tools such as Dynatrace and SolarWinds. Professional & Soft Skills Proven experience in clientfacing roles, managing expectations during highpressure situations. Strong communication skills for incident updates, executive summaries, and service reviews. Ability to drive ownership, accountability, and structured problem resolution. Comfortable working in 247 support models and critical production environments. Team Structure Onshore-Offshore Model 1 Onshore Technical Lead 4 Offshore Support Analysts Project Scope L2 and L3 production support for Ignitionbased OEE platforms and dashboards Endtoend application support covering OT systems, streaming integrations, and enterprise reporting Compensation: - $110,000 to $130,000 +/- and this position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Application will be accepted by 5/25/2026 Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan #LI-CT1 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Active Filters Ignition SCADA / OEE Platform Su... Boston, MA Clear All Apply