Responsable Technique de Compte / Technical Account Manager

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies , and through our businesses including Trane and Thermo King , sustainability is not just how we do businessit is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Quest-ce que ca vous apporte:

Un avenir durable exige une evolution numerique continue. Notre equipe de solutions numeriques est a lavant-garde du developpement de technologies climatiques de nouvelle generation axees sur la reduction de la consommation denergie du cote de la demande et des emissions. Notre equipe incluant BrainBox AI, Nuvolo et dautres combine expertise technique et analyses avancees pour creer des solutions axees sur les donnees qui apportent une reelle valeur aux clients, aux collectivites et a la planete. Que vous fassiez progresser lIA dans les systemes de CVC ou que vous stimuliez lanalytique pour accroitre lefficacite, vos idees contribueront a concevoir des solutions pour des collectivites plus fortes et un monde durable.

En tant que gestionnaire de comptes techniques pour lIA appliquee aux systemes CVC, vous serez le responsable strategique des comptes clients, charge dassurer la sante operationnelle, la performance et la valeur livree par nos solutions CVC alimentees par lIA a travers les portefeuilles clients. Ce role polyvalent requiert a la fois une solide expertise technique et dexcellentes competences en developpement de relations, avec un accent sur la gestion proactive des comptes, la stabilite continue des systemes et le succes durable des clients a mesure que leurs batiments evoluent.

Ce que vous ferez:

Gestion strategique des comptes
Servir davocat principal et de conseiller de confiance pour les comptes clients assignes, en comprenant leurs moteurs daffaires, leurs defis et leurs indicateurs de reussite.
Etablir des relations solides et engagees avec les parties prenantes techniques et executives sur les sites clients.
Elaborer et executer des plans de comptes alignant nos solutions dIA CVC avec les objectifs des clients en matiere defficacite, deconomie et de durabilite.

Surveillance continue de la performance
Surveiller les sites en direct pour la connectivite, lintegrite de la logique de controle et la performance des algorithmes.
Utiliser des outils de detection automatises pour identifier la degradation du systeme et les problemes de signal.
Suivre et rapporter des indicateurs cles tels que le temps de fonctionnement, la stabilite, le temps moyen entre les defaillances et les taux dincidents.

Stabilisation et recommissionnement des sites
Initier de maniere proactive des interventions en reponse aux mises a jour des systemes de gestion du batiment (BMS), aux modifications dequipement ou aux problemes operationnels emergents.
Diriger et coordonner les processus de recommissionnement ou de reintegration pour sassurer que les sites fonctionnent constamment a un niveau optimal.
Collaborer avec les equipes sur site pour identifier les risques dinstabilite et mettre en uvre rapidement des actions correctives.
Maintenir une surveillance continue des changements critiques au systeme afin dassurer des transitions fluides et de minimiser limpact sur les operations CVC pilotees par lIA.

Prise en charge et resolution des incidents
Assumer la responsabilite principale des incidents de production affectant la performance operationnelle des comptes.
Coordonner les reponses multidisciplinaires et les efforts de remediation avec les equipes dintegration, de produit, de soutien et doperations clients.
Servir de liaison directe avec les clients et les equipes dingenierie pour faciliter lacces et les ajustements necessaires au retablissement.

Intelligence operationnelle
Analyser les derives de performance et les problemes recurrents; effectuer le triage intelligent et lanalyse des causes fondamentales des pannes et de linstabilite.
Determiner quand faire appel a une intervention humaine et quand sappuyer sur lautomatisation.
Optimiser continuellement les processus pour reduire la fatigue liee aux alarmes, les temps darret et les interventions manuelles.

Partenariat dautomatisation
Collaborer avec les equipes de produit et dingenierie pour tirer parti de lautomatisation afin de preserver lintegrite des systemes et doptimiser lexperience client.
Sassurer que lautomatisation est utilisee de facon strategique pour soutenir le confort et la continuite operationnelle, tout en maintenant une supervision humaine.

Communication des rapports et de la valeur
Communiquer regulierement les resultats de performance et les indicateurs de stabilite dans des rapports clairs, adaptes a chaque client.
Expliquer la valeur et limportance de la continuite operationnelle, en demontrant le rendement du capital investi (ROI) et limpact en matiere de durabilite aupres des clients et des equipes internes.
Diriger les bilans trimestriels et les reunions de performance regulieres pour assurer alignement et satisfaction.

Responsabilites et communications aupres de la clientele
Agir comme gestionnaire de compte dedie et principal point de contact pour toutes les communications clients liees a la sante, a la performance et au cycle de vie des sites.
Etablir des partenariats durables en sengageant continuellement aupres des parties prenantes du client.
Fournir des conseils dexpert lors dincidents operationnels, mobiliser rapidement les efforts de resolution et tenir les parties prenantes informees.
Traduire les solutions techniques et letat des systemes en informations exploitables pour des publics techniques ou non techniques.
Informer proactivement les clients des changements a venir, des transitions saisonnieres et des mises a jour technologiques pour assurer la preparation et la stabilite operationnelle.
Recueillir les commentaires des clients et defendre a linterne les ameliorations continues et lalignement avec leurs besoins.
Favoriser la transparence, la responsabilisation et la confiance dans toutes les interactions afin dassurer des niveaux eleves de satisfaction et de fidelisation.

Ce que vous apporterez:
Diplome de baccalaureat ou detudes superieures en genie mecanique, gestion des installations, controles CVC ou automatisation du batiment.
Experience confirmee en gestion de comptes ou en soutien technique dans les systemes CVC, lautomatisation du batiment, lIoT ou les infrastructures alimentees par lIA.
Excellentes competences analytiques, de resolution de problemes et de triage au sein dequipes multidisciplinaires.
Habiletes exceptionnelles en communication et en gestion des relations avec les clients et les equipes internes.
Experience avec des outils de surveillance et des plateformes de gestion dincidents.
Capacite a equilibrer des objectifs de comptes strategiques avec lexcellence operationnelle quotidienne dans des environnements dynamiques et imprevisibles.

***English Follows

Whats in it for you:

A sustainable future demands ongoing digital advancement. Our digital solutions team leads the way in developing next-generation climate technology focused on reducing demand-side energy consumption and emissions. Our teamincluding BrainBox AI, Nuvolo, and morecombines technical expertise with advanced analytics to create data-driven solutions that add real value for customers, communities, and the planet. Whether you're advancing AI in HVAC or driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable world.

As the Technical Account Manager for Applied HVAC AI, you will serve as the strategic owner of client accounts, responsible for ensuring the operational health, performance, and value delivery of our AI-driven HVAC solutions across customer portfolios. This multifaceted role requires both technical acumen and exceptional relationship-building skills, focusing on proactive account management, continuous system stability, and long-term customer success as buildings evolve.

What you will do:

Strategic Account Management

• Serve as the primary advocate and trusted advisor for assigned customer accounts, understanding their unique business drivers, challenges, and success metrics.
• Build strong, engaged relationships with both technical and executive stakeholders at customer sites.
• Develop and execute account plans that align our HVAC AI solutions with customer goals for efficiency, cost savings, and sustainability.

Continuous Performance Oversight

• Monitor live sites for connectivity, control logic integrity, and algorithm performance.
• Use automated detection tools to identify system degradation and signal issues.
• Track and report on KPIs such as uptime, stability, mean time between failures, and incident rates.

Site Stabilization & Recommissioning

• Proactively initiate interventions in response to building management system (BMS) updates, equipment modifications, or emerging operational issues.
• Lead and coordinate thorough recommissioning or re-onboarding processes to ensure sites consistently operate at optimal performance levels.
• Collaborate with onsite teams to identify instability risks and implement corrective actions swiftly.
• Maintain continuous oversight of critical system changes, ensuring seamless transitions and minimizing impact on AI-driven HVAC operations.

Incident Ownership and Remediation

• Serve as the primary owner for production incidents impacting operational performance within your accounts.
• Coordinate cross-functional response and remediation efforts involving onboarding, product, support, and customer operations teams.
• Liaise directly with customers and engineering teams to facilitate access and changes required for recovery.

Operational Intelligence

• Analyze performance drift and recurring issues; drive intelligent triage and root cause analysis for faults and instability.
• Define when to escalate to human intervention and when to rely on automation.
• Continuously refine processes to minimize alarm fatigue, downtime, and manual intervention.

Automation Partnership

• Collaborate with product and engineering teams to leverage automation that preserves system integrity and optimizes customer experience.
• Ensure automation is used strategically to support comfort and operational continuity, while maintaining human oversight.

Reporting and Value Communication

• Regularly communicate performance outcomes and stability metrics in clear, customer-facing reports tailored to each account.
• Articulate the value and necessity of operational continuity, demonstrating ROI and sustainability impact to customers and internal teams.
• Lead quarterly business reviews and regular performance meetings with customers to ensure alignment and satisfaction.

Customer-Facing Responsibilities and Communications

• Act as the dedicated account manager and primary contact for all customer communications related to site health, performance, and lifecycle operations.
• Forge lasting partnerships by consistently engaging and supporting customer stakeholders.
• Provide expert guidance to customers during operational incidents, quickly mobilizing resolution efforts and keeping stakeholders informed.
• Translate technical solutions and system status into actionable insights suited for technical and non-technical audiences.
• Proactively inform customers about upcoming changes, seasonal transitions, and technology updates to ensure preparedness and system stability.
• Collect customer feedback and advocate internally for continuous improvements and alignment with client needs.
• Champion transparency, accountability, and trust in every customer interaction, ensuring high levels of satisfaction and retention.

What you will bring:

• Bachelors or advanced degree in mechanical engineering, facility management, HVAC controls, Building Automation
• Proven track record in account management or technical support in HVAC systems, building automation, IoT, or AI-driven infrastructure.
• Strong analytical, problem-solving, and triage capabilities across multidisciplinary teams.
• Outstanding communication and relationship management skills with both customers and internal teams.
• Experience with monitoring tools and incident management platforms.
• Ability to balance strategic account goals with day-to-day operational excellence in dynamic, unpredictable environments.

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer : We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.