At Loop, we make returns beautiful. We enable Shopify's top brands to create powerful, automated post-purchase experiences that lower costs, reduce refunds, and increase customer loyalty and delight. Were growing fast and building a company were proud of. Growth means the challenges well work on together will change as we lead Loop through new and different phases.
As a Sales Engineer, you will work closely with prospective and existing merchants to explain the technologies, systems, and processes that power Loop and to deeply understand each merchants needs, pain points, and technical capabilities. Then you will partner with our Sales, Onboarding, and Merchant Success teams to ensure that new merchants are able to launch quickly and smoothly with Loop.
This is an indispensable role with us, so well be looking for you to have examples of when youve tackled similar challenges throughout your career. Weve laid out the experience we think is important to set you up for success in this role. But, we appreciate that different humans will solve problems in different ways, so we dont expect you to fit exactly in a box of requirements.
At Loop, were intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in Columbus, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, and the United Kingdom. For this position, you are welcome to join us from any location in the US or select C anadian provinces (Ontario or British Columbia). What Youll Do:
We know that making decisions about your career and compensation is a huge deal. Because of that, were incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. Weve outlined some important information for you here, but please know theres a lot more to compensation than we can cover in this job posting.
The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.
The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals.
Great humans deserve great benefits! At Loop, youll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity. #LI-JG1
Loop Story
In a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second chances.
We're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products.
We take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faste r here in a shorter amount of time - we'll give you space and trust you to fill it.
Learn more about us here: .
You can review our privacy notice here .
As a Sales Engineer, you will work closely with prospective and existing merchants to explain the technologies, systems, and processes that power Loop and to deeply understand each merchants needs, pain points, and technical capabilities. Then you will partner with our Sales, Onboarding, and Merchant Success teams to ensure that new merchants are able to launch quickly and smoothly with Loop.
This is an indispensable role with us, so well be looking for you to have examples of when youve tackled similar challenges throughout your career. Weve laid out the experience we think is important to set you up for success in this role. But, we appreciate that different humans will solve problems in different ways, so we dont expect you to fit exactly in a box of requirements.
At Loop, were intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in Columbus, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, and the United Kingdom. For this position, you are welcome to join us from any location in the US or select C anadian provinces (Ontario or British Columbia). What Youll Do:
- Become an expert on Loops platform, ecosystem, and integrations, staying up to date on the latest builds.
- Provide technical support to our current Sales, Post Sales and Partner teams through channels like Slack, in-person and virtual meetings, and shared documentation.
- Vet and close deals from a technical requirements perspective, collaborating with Sales, development partners, and agencies.
- Create customized product demos and proofs-of-conceptincluding front-end configurationsand present these solutions to internal and external audiences.
- Answer questions about our APIs, webhooks, integrations, and front-end customizations for both internal and external partners.
- Partner closely with merchants and agencies to scope and recommend solutions, including customizations to the shopper-facing return experience.
- Help train our Sales teams on the technical aspects of Loop, ensuring theyre confident in articulating product capabilities.
- See and improve the whole system: solve new problems, evaluate workarounds, collaborate with Engineering/Product/Design, and explore creative ways to develop on the Loop platform.g/Product/Design, and explore creative ways to develop on the Loop platform!
- 3+ years of experience in B2B pre-sales solutions engineering, technical sales, or technical consulting.
- Wed love to hear from you if youve worked in SaaS, ecommerce, or Salesforce ecosystemsor all three!
- Strong troubleshooting and analytical skills, with the desire to tackle challenges head-on and proactively.
- Solid understanding of how web components operatebrowsers, APIs, webhooks, serversand the ability to walk non-technical audiences through end-to-end flows.
- Experience with front-end development concepts, including HTML, CSS, and JavaScript, and an understanding of how to scope or advise on customer-facing UI customizations.
- Excellent communication skillsyoure engaging, influential, helpful, candid, and can adapt your style to meet the needs of any audience.
- Comfortable speaking directly with customers to uncover needs, ask curious questions, and distill actionable insights.
- Strong project management skills and the ability to juggle multiple priorities effectively.
- A track record of improving your role by seeking coaching, creating new processes, and elevating team knowledge through shared content.
- Experience with Shopify, NetSuite (especially NetSuite Accounting), or 3PL integrations is a huge plus for us!
- Familiarity with ecommerce tech stacks and common back-office workflows is a huge plus for us!
We know that making decisions about your career and compensation is a huge deal. Because of that, were incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. Weve outlined some important information for you here, but please know theres a lot more to compensation than we can cover in this job posting.
The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.
The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals.
Great humans deserve great benefits! At Loop, youll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity. #LI-JG1
Loop Story
In a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second chances.
We're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products.
We take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faste r here in a shorter amount of time - we'll give you space and trust you to fill it.
Learn more about us here: .
You can review our privacy notice here .
Job ID: 486269795
Originally Posted on: 7/22/2025
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