Principal Duties/Responsibilities:

• Performs data analysis, report generation, using technologies such as ultrasound assessments, vibration analysis, and oil analysis, and other contextual data collected from remote sensor applications.
• Uses data analysis tools to identify potential component failures and consults with customers and higher-level Condition Monitoring Experts to leverage opportunities to reduce machine downtime, reactive labor, and failures.
• Evaluates machine information, technical data, and component specifications to provide analysis findings for the development of corrective actions.
• Analyzes data to help determine trends, provides feedback of common probable causes, provide feedback and recommendations to preempt failures and prevent downtime/reduce cost.
• Uses gathered data to detect, identify, and isolate specific component degradation and its causes prior to serious damage or actual failure.
• Serves as a front-line triage for all system driven events, incoming customer inquiries, ad installation "first pass" reviews.
• Effectively presents information to management and customers.
• Communicates summaries of actionable recommendations quickly and accurately
• Provides excellent customer services and follow-up through participation in Customer Success of Condition Monitoring Expert led-ad-hoc and regularly scheduled customer meetings.
• Assists customers in calculation of cost savings and identification of continuous improvement projects.

Knowledge, Skills, Abilities (KSAs), & Competencies:

Essential KSAs:

• Associate degree or equivalent from a two-year college or technical school and 2 years related experience and/or training or equivalent combination of education and experience.
• Familiarity with industrial manufacturing environment and predictive maintenance activities.
• Basic understanding of machine diagnostics and complex operating systems.
• Advanced customer service and communication skills.

Desirable KSAs:

• Working toward Non-Destructive Testing (NDT) Level I certification in Ultrasound, Thermo/Infrared and Vibration.
• ISO CAT I certification in Lubrication/Oil Analysis.
• ISO CAT III certification in Vibration.

Competencies:

• Safety
• Customer Focus
• Communications

Physical Demands and Working Conditions:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch; and talk or hear. The employee is also required to use a telephone with headset for verbal troubleshooting, frequent use of a standard keyboard and computer to document calls in a ticketing system, and occasional use of other office equipment. The employee must occasionally lift and/or move more than 30 pounds. The employee is occasionally required to sit for long periods and use close and color vision. Work is typically performed in a moderately noisy business office.